Shipping policy

Thank you for shopping with Everspark Collective! We’re excited to get your order into your hands and onto your next adventure.

Order Processing

We know waiting for a package is the hardest part! Orders placed with Everspark Collective will be processed and shipped by the next business day.

Business days are Monday through Friday and do not include federal holidays. Orders placed on Friday, Saturday, Sunday, or a holiday will ship by the next applicable business day.

Once your order has shipped, you’ll receive a shipping confirmation email with tracking information.

Shipping Rates

We like to keep shipping simple.

Flat-rate shipping is $4.99 on orders under $50.

Orders of $50 or more ship FREE.

The $50 free-shipping threshold is based on the order subtotal after discounts and before applicable taxes, unless otherwise stated during a promotion.

Estimated Delivery

Shipping/transit time begins after your order has been processed and transferred to the shipping carrier.

Delivery times vary depending on the carrier, destination, and other circumstances. Any delivery dates provided at checkout or through tracking are estimates and are not guaranteed by Everspark Collective.

Carrier delays, weather, holidays, high shipping volumes, and other circumstances outside of our control may affect delivery.

Tracking Your Order

Once your order ships, you will receive a shipping confirmation containing tracking information at the email address provided during checkout.

Please allow time for the shipping carrier to scan your package and update its tracking information.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, please contact us at eversparkcollective@gmail.com as soon as possible. We will do our best to correct the address if your order has not yet shipped, but because we ship quickly, we cannot guarantee changes can be made after an order is placed.

Everspark Collective is not responsible for packages delivered to an incorrect address provided by the customer.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to have the order reshipped.

Lost or Delayed Packages

Once a package has been transferred to the shipping carrier, its transportation and delivery are handled by that carrier.

If your tracking information shows that your package is significantly delayed or has stopped updating, please contact us at eversparkcollective@gmail.com. While carrier delays are outside of our direct control, we’ll do our best to help determine the appropriate next steps.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, we recommend checking around the delivery location, with other members of your household, with neighbors, and with the shipping carrier.

Please allow 24–48 hours after a package is marked delivered, as carriers occasionally mark packages as delivered shortly before they actually arrive.

If you still cannot locate your package after that time, please contact us and we’ll help determine the next steps.

Everspark Collective is not responsible for packages lost or stolen after confirmed delivery, but we will do our best to assist you in working with the shipping carrier.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us at eversparkcollective@gmail.com as soon as possible.

Please include your order number and photos of the item and packaging so we can review the issue and make it right.

Damaged or incorrect items are handled separately from standard returns and exchanges.

Multiple Shipments

In some circumstances, items within the same order may ship separately. If this occurs, you may receive more than one tracking number.

Preorders

If an item is sold as a preorder, its estimated fulfillment timeframe will be clearly stated on the applicable